Job Description
Join our award-winning team at Luxury Hotels of Fort Worth, where exceptional service meets Southern hospitality! We're seeking passionate hotel professionals to fill immediate front desk positions in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Texas's most dynamic cities.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and special requests via phone/email/in-person
- Resolve guest complaints and ensure exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams
- Upsell hotel amenities and dining experiences
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic math and cash handling accuracy
- Valid Texas driver's license (if required for valet coordination)
- Fluency in English; Spanish proficiency a plus