Job Description
Join our award-winning team as a Front Desk Agent for our premier downtown Colorado Springs hotel! We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our busiest hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while working in the heart of the Rockies' tourism hub. Perfect for night owls who thrive in fast-paced settings and value work-life balance!
Responsibilities
- Manage guest check-ins/checkouts with precision and warm hospitality
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate complex issues
- Operate PMS systems and maintain accurate guest records
- Coordinate with housekeeping and security teams
- Execute safety protocols during overnight hours
- Process late-night arrivals and manage emergency situations
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (Opera preferred)
- Ability to multitask in high-pressure environments
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification (or willingness to obtain)
- Must pass background check and drug screening