Job Description
Join our award-winning team at the Grand Plaza Hotel in the heart of Manhattan! We're seeking passionate hospitality professionals to create unforgettable guest experiences. As an entry-level team member, you'll be the face of our luxury property, contributing to our reputation for excellence. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our global hospitality network. No prior experience required – we provide world-class training!
Responsibilities
- Deliver exceptional guest service at front desk, concierge, or housekeeping stations
- Process check-ins/check-outs efficiently using hotel management systems
- Respond promptly to guest inquiries and resolve service issues
- Maintain cleanliness and safety standards across public areas and guest rooms
- Collaborate with cross-department teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Complete daily reporting and administrative tasks accurately
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy with willingness to learn new systems
- Professional appearance and customer-focused mindset
- Ability to stand/walk for extended periods
- Valid work authorization in the United States
- Positive attitude and team player mentality