Job Description
Join our dynamic hospitality team at The Grand Hotel Philadelphia, where weekend warriors thrive! We're seeking energetic professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Philly's premier downtown hotels.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and special requests via phone/in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest issues promptly and professionally
- Execute safety protocols during emergency situations
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (Opera, etc.)
- Availability to work weekends and holidays
- Basic math and cash handling abilities
- Valid Pennsylvania Food Handler's certification preferred