Job Description
Join our award-winning hospitality team as a Front Desk Agent and become the welcoming face of Grand Horizon Hotels during our critical night shift operations. We're seeking a dynamic professional to deliver exceptional guest experiences while ensuring seamless overnight operations. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and possess a passion for service excellence, we encourage you to apply today.
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS system
- Handle guest inquiries and resolve service issues with empathy and professionalism
- Monitor security systems and respond to emergency protocols during overnight hours
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Prepare end-of-night reports and ensure accurate shift handovers
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Basic knowledge of hotel operations and emergency procedures
- High school diploma or equivalent; hospitality degree preferred