Job Description
Join our award-winning team in downtown Raleigh! We're seeking passionate individuals to kickstart their hospitality careers at our premium boutique hotel. Perfect for recent graduates or career changers, this role offers hands-on experience in guest relations, operations, and service excellence. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing portfolio. Work in a vibrant downtown location surrounded by Raleigh's best dining, entertainment, and cultural attractions.
Responsibilities
- Deliver exceptional guest service across front desk, housekeeping, and concierge functions
- Manage check-in/check-out procedures and guest inquiries efficiently
- Maintain pristine guest rooms and common areas to brand standards
- Process reservations and coordinate with housekeeping/restaurant teams
- Assist with event setup and VIP guest requests
- Resolve guest complaints promptly and escalate when necessary
- Follow safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic computer literacy and POS system knowledge
- Physical ability to stand for extended periods and lift up to 25 lbs
- Valid North Carolina driver's license (if required for transportation duties)
- Positive attitude and willingness to learn