Job Description
Join our award-winning team at Grand Hotel Raleigh and launch your hospitality career! We're seeking passionate, customer-focused individuals to deliver exceptional guest experiences in our vibrant downtown location. As an entry-level team member, you'll gain valuable industry skills while working in a supportive environment with growth opportunities. Enjoy competitive pay, comprehensive benefits, and a chance to be part of Raleigh's premier hospitality destination.
Responsibilities
- Provide exceptional guest service at check-in/check-out and throughout guest stays
- Manage room assignments, reservations, and special requests efficiently
- Respond promptly to guest inquiries via phone, email, and in-person
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols consistently
- Support hotel events and promotional activities
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Problem-solving abilities and attention to detail
- Positive attitude and teamwork-oriented mindset
- Ability to stand for extended periods