Job Description
Welcome to The Virginia Grand Hotel, where luxury meets opportunity. We are currently seeking dedicated individuals to join our front-of-house team in a Local Hotel Staff role. Whether you are just starting your career or looking to pivot into the hospitality industry, we provide comprehensive training and a supportive environment.
As a member of our elite staff, you will be the face of our brand. We pride ourselves on delivering impeccable service and creating memorable experiences for our guests. If you possess a positive attitude, a strong work ethic, and a passion for helping others, we want to hear from you.
Responsibilities
- Provide exceptional customer service and hospitality to all guests in a professional and welcoming manner.
- Assist with check-in and check-out procedures, ensuring accuracy and efficiency.
- Maintain a pristine appearance of the front desk and lobby areas at all times.
- Handle guest inquiries, complaints, and requests promptly and courteously.
- Support housekeeping and maintenance teams to ensure hotel standards are met.
- Process payments and manage reservations accurately using hotel management software.
Qualifications
- High school diploma or GED equivalent required; previous hospitality experience is a plus but not mandatory.
- Strong communication skills with the ability to interact positively with people from diverse backgrounds.
- Proficiency in basic computer applications and POS systems.
- A friendly, approachable, and service-oriented personality.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Flexibility to work various shifts, including weekends and holidays.