Job Description
We are urgently hiring a dedicated Front Desk Agent for our premium property in the heart of Nashville, TN. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to meet you.
As a Shift Agent, you will serve as the primary point of contact for our guests, ensuring their needs are met with warmth and efficiency. This is a fantastic opportunity for those seeking stability and growth within a top-tier organization.
Responsibilities
- Manage front desk operations during assigned shifts, including check-ins, check-outs, and concierge services.
- Handle incoming calls and emails with professionalism and accuracy.
- Enforce security protocols and access control procedures to ensure guest safety.
- Resolve guest inquiries and complaints promptly to maintain high satisfaction ratings.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Maintain the cleanliness and organization of the front desk area.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Minimum of 1-2 years of experience in front desk operations or customer service.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Proficient in MS Office Suite and property management systems (PMS).
- Strong verbal communication skills and a professional demeanor.
- Ability to stand for extended periods and lift moderate weights.