Job Description
Join the Premier Team in Charlotte, NC! Are you a dedicated hospitality professional looking for a weekend position that offers competitive pay and a supportive environment? Grand Horizon Hotel Group is currently hiring a Weekend Front Desk Agent to help us deliver world-class service.
As a key member of our team, you will be the first point of contact for our guests, ensuring their stay is memorable from the moment they arrive. We offer a modern work culture, comprehensive training, and the opportunity to grow within the hospitality industry.
Responsibilities
- Manage the front desk operations during peak weekend hours, including check-ins, check-outs, and room key management.
- Provide exceptional customer service by answering inquiries, resolving complaints, and anticipating guest needs.
- Process all transactions accurately using the hotel Property Management System (PMS).
- Collaborate with housekeeping and maintenance staff to ensure rooms are ready for arrivals.
- Maintain a professional and organized appearance of the lobby and reception area.
- Handle cash deposits and ensure all financial duties are completed with integrity.
- Assist in administrative tasks such as filing and maintaining guest records.
Qualifications
- Previous experience in hotel front desk or customer service is preferred.
- Must be available to work weekends (Saturday and Sunday) and holidays.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Proficiency in Microsoft Office Suite and hotel software is a plus.
- High school diploma or GED required.
- Ability to stand for extended periods and lift light luggage when necessary.