Job Description
Be the Face of Luxury Hospitality
Grand Horizon Hotels is currently seeking a dedicated and charismatic Front Desk Agent to join our esteemed team in Atlanta, GA. We are looking for individuals who are passionate about creating exceptional guest experiences and thrive in a fast-paced, high-end environment. This is an immediate hire opportunity for a proactive professional ready to make an impact.
Why You'll Love Working Here:
- Competitive Compensation: Earn between $16.00 and $22.00 per hour.
- Modern Culture: Join a dynamic team that values innovation and guest satisfaction.
- Professional Growth: Access ongoing training and clear pathways for career advancement within our property management network.
- Employee Benefits: Enjoy hotel discounts, paid time off, and comprehensive health benefits.
Ready to elevate your career? Apply today and become a cornerstone of our guest experience.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests.
- Manage incoming calls, respond to emails, and handle reservation requests with a professional and welcoming tone.
- Utilize property management systems (PMS) to update guest profiles and track room status.
- Process payments accurately, including cash, credit cards, and direct billing.
- Resolve guest inquiries and complaints promptly, escalating issues to management when necessary to ensure 100% guest satisfaction.
- Maintain a pristine front desk and lobby area, ensuring the hotel's aesthetic standards are met.
- Assist with concierge services, providing local recommendations and coordinating transportation.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus.
- Strong verbal communication and interpersonal skills with a focus on service excellence.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and work in a fast-paced, high-pressure environment.
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Must possess a professional appearance and a friendly, outgoing demeanor.