Job Description
Join our award-winning luxury hotel in the vibrant heart of El Paso, Texas! Grand Horizon Hotels is seeking a passionate Executive Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. As a cornerstone of our hospitality operations, you'll drive innovation, mentor staff, and uphold our reputation for excellence in Southwestern hospitality.
Our property offers state-of-the-art amenities, a prime location near major attractions, and a culture that values both professional growth and work-life balance. This full-time position includes competitive benefits, career development opportunities, and the chance to shape the future of premium hospitality in El Paso.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and concierge services
- Develop and implement strategic initiatives to enhance guest satisfaction and operational efficiency
- Lead, train, and mentor a diverse team of hospitality professionals
- Manage budgetary controls, financial reporting, and vendor relationships
- Ensure compliance with industry standards and safety regulations
- Drive revenue growth through targeted marketing and community partnerships
- Resolve guest inquiries and escalate complex issues with professionalism
Qualifications
- Minimum 5 years in hotel management with 3+ years at executive level
- Proven track record of improving guest satisfaction scores (NPS 40+)
- Strong financial acumen with P&L management experience
- Exceptional leadership and team development skills
- Deep knowledge of hospitality CRM systems (Opera, etc.)
- Valid Texas Food Handler's Manager certification preferred
- Ability to work flexible schedules including nights/weekends/holidays
- Fluency in English and Spanish highly desirable