Job Description
Join our award-winning luxury resort in the heart of Orlando's tourism district! As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service that creates unforgettable experiences. We offer competitive benefits, career growth opportunities, and a vibrant team environment in one of Florida's most dynamic destinations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences while managing reservations efficiently
- Handle guest inquiries with professionalism and resolve concerns promptly
- Process payments accurately and maintain detailed guest records
- Coordinate with housekeeping, concierge, and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Utilize property management systems (Opera/PMS) effectively
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in English with strong communication skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hotel operations and reservation systems
- Flexible availability including weekends, holidays, and nights
- Valid Florida driver's license preferred