Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Miami Grand Hotel! We're seeking passionate individuals eager to launch their careers in luxury guest services. No prior experience required – we provide comprehensive training to develop your skills in reservation management, guest relations, and concierge services. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our global brand. Work in the heart of Miami's vibrant tourism scene while gaining invaluable industry experience. Apply today and become part of a team dedicated to creating unforgettable guest experiences!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations via phone, email, and in-person inquiries
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with local recommendations and tourist information
- Maintain a clean and organized front desk area
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (Microsoft Office)
- Professional appearance and customer-focused mindset
- Ability to work flexible shifts including weekends/holidays
- Fluency in English (Spanish fluency a plus)