Job Description
Join our dynamic hospitality team as a Front Desk Agent at Milwaukee Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences at our downtown Milwaukee location. This role offers weekly pay, competitive benefits, and growth opportunities in the heart of Wisconsin's vibrant tourism scene. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries, complaints, and requests with professionalism
- Operate property management systems and reservation platforms
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional customer service
- Assist with local recommendations and tourism information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Wisconsin driver's license (for occasional errands)
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Milwaukee attractions and transportation