Job Description
Join our award-winning hospitality team at Louisville Grand Hotel as a Front Desk Agent! This entry-level position is perfect for energetic individuals passionate about creating exceptional guest experiences. We offer competitive pay, comprehensive benefits, and growth opportunities within our luxury downtown property. Enjoy a supportive work environment with ongoing training and a chance to develop your career in the thriving Louisville tourism industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexible availability including weekends/holidays
- Valid driver's license (if required for errands)