Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of downtown Sacramento. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities.
Responsibilities
- Provide exceptional check-in/check-out service with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate guest records
- Act as hotel ambassador for local attractions and services
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of Sacramento tourism landscape