Job Description
Join our award-winning team at the Grand Harbor Hotel in downtown Boston! We're seeking energetic Front Desk Agents to create unforgettable guest experiences in our luxury waterfront property. Perfect for hospitality newcomers, this role offers comprehensive training and career growth opportunities in Boston's vibrant tourism industry. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your smile makes the difference.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to learn PMS systems
- Strong communication and customer service skills
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- No prior experience required - training provided