Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Resort Orlando! This entry-level position offers the perfect launchpad for your career in customer service. You'll be the first point of contact for our international guests, creating memorable experiences while mastering hotel operations. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Florida's most vibrant tourism destinations.
We're seeking energetic individuals with a passion for excellence and a commitment to making every guest feel welcome. Our premium resort environment provides a dynamic workplace where your people skills will shine. If you're ready to start your hospitality journey with a company that invests in its team, apply today!
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservation systems and room assignments accurately
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance departments
- Utilize property management software efficiently
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Flexible schedule availability including weekends/holidays
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US