Job Description
Join our award-winning team at the Grand Louisville Hotel, where luxury meets Southern charm. We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests. If you're passionate about hospitality and thrive in fast-paced environments, this is your opportunity to shine in Louisville's premier downtown hotel.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room occupancy using Opera PMS
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- High school diploma or equivalent required