Job Description
Join our award-winning team as a Front Desk Agent at Nashville's premier boutique hotel! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Music City. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in the hospitality industry. If you thrive in fast-paced environments and excel at customer service, apply today!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling skills
- Professional appearance and demeanor
- TN driver's license required