Job Description
Join Nashville's premier luxury hospitality destination! The Grand Ole Opry Hotel & Resort seeks an experienced Guest Services Manager to lead our front desk operations. Deliver exceptional guest experiences while managing a dynamic team in Music City's vibrant tourism corridor. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's top travel destinations.
Responsibilities
- Supervise front desk team members and ensure seamless check-in/check-out processes
- Resolve guest inquiries and elevate service standards through personalized interactions
- Coordinate VIP arrivals, special requests, and incident management
- Train staff on hospitality protocols, property systems, and local attractions
- Monitor occupancy rates and optimize room inventory allocation
- Collaborate with housekeeping, concierge, and dining departments
- Implement revenue management strategies for room upgrades and packages
Qualifications
- 3+ years hotel front desk management experience required
- Proficiency in Opera or PMS property management systems
- Exceptional conflict resolution and multitasking abilities
- Tennessee hospitality certification preferred
- Knowledge of Nashville tourism landscape and local attractions
- Strong leadership and team development skills
- Availability to work nights, weekends, and holidays
- Valid Tennessee driver's license