Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic hospitality environment. If you thrive in fast-paced settings and excel at creating memorable moments, apply today to join our Charlotte landmark!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel software
- Handle reservations and modify booking details with precision
- Resolve guest inquiries and complaints with exceptional diplomacy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and events
- Flexible availability including weekends and holidays
- Positive attitude with strong attention to detail