Job Description
Join our award-winning team at the Grand Raleigh Hotel, where exceptional guest experiences begin at the front desk. We're seeking a dynamic Front Desk Agent to be the first point of contact for our international clientele in the heart of Raleigh's vibrant downtown. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our luxury hospitality brand.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, concierge, and maintenance teams
- Utilize hotel management software (Opera) for reservations and inventory
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel environment
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Raleigh attractions and transportation