Job Description
Welcome to The Boston Heights Hotel, a beacon of luxury and comfort in the heart of Boston, MA. We are currently seeking a distinguished and charismatic Front Desk Agent to join our elite hospitality team. If you have a passion for creating memorable guest experiences and thrive in a fast-paced, high-end environment, we want to meet you.
In this pivotal role, you will serve as the face of our brand, ensuring every guest feels valued and welcomed from the moment they arrive. We offer a competitive salary, comprehensive benefits, and a vibrant work culture in one of the most historic cities in the world.
Responsibilities
- Greet and warmly welcome guests upon arrival, ensuring a seamless and personalized check-in and check-out experience.
- Manage guest inquiries, reservations, and requests efficiently via phone, email, and in-person communication.
- Handle all financial transactions accurately, including cash handling and credit card processing.
- Maintain the pristine appearance and organization of the front desk area, lobby, and public spaces.
- Resolve guest complaints and issues with empathy and urgency to ensure 100% guest satisfaction.
- Assist with concierge services, including local recommendations, transportation arrangements, and dining reservations.
- Collaborate closely with housekeeping and maintenance teams to ensure room readiness and property upkeep.
- Utilize property management systems (PMS) to update guest profiles and manage room inventory.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a strong advantage.
- Minimum of 1-2 years of professional experience in a front desk or guest services role.
- Proficiency in Microsoft Office Suite and experience with Property Management Systems (e.g., Oracle, Micros).
- Excellent verbal and written communication skills with a professional and welcoming tone.
- Ability to work flexible shifts, including weekends, holidays, and evenings as required.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Bilingual skills (Spanish or Portuguese) are highly desirable and considered a major plus.