Job Description
Join our award-winning hospitality team at Grand City Hotel in downtown Raleigh! We're seeking a dynamic Front Desk Agent to create memorable guest experiences. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of North Carolina's most vibrant cities. Our modern hotel combines Southern charm with contemporary luxury, and we need someone who embodies our commitment to exceptional service.
Responsibilities
- Check guests in/out efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain organized records of guest communications and special requests
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- 1+ years of hotel or customer service experience
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling abilities
- Flexible availability including nights, weekends, and holidays
- Valid North Carolina driver's license (if required for local errands)
- Positive attitude with passion for Raleigh's culture