Job Description
Join our award-winning hospitality team at Grand Hotel Orlando as a Front Desk Agent! We're seeking a charismatic professional to create memorable guest experiences in the heart of Florida's tourism capital. You'll be the first point of contact for our international guests, delivering exceptional service while managing check-in/check-out processes, resolving inquiries, and coordinating with departments to ensure seamless stays. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in a luxury resort environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping, maintenance, and F&B teams
- Process payments and maintain accurate financial records
- Upsell hotel services and amenities to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Orlando attractions and transportation
- Flexible availability including nights/weekends/holidays
- Valid Florida driver's license preferred