Job Description
Join our award-winning luxury hotel in the heart of Music City! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable stays while showcasing Nashville's vibrant culture. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's top tourism destinations.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and optimize room allocations
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Utilize property management systems (Opera, Fidelio)
- Execute upselling strategies for premium services
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in PMS software and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible schedule including nights/weekends
- High school diploma or equivalent required
- Valid driver's license preferred
- Basic foreign language skills a plus