Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel, where exceptional service meets Philadelphia's vibrant hospitality scene. As the first point of contact, you'll create memorable guest experiences while mastering our premium guest management systems. We offer comprehensive training, career advancement opportunities, and a supportive environment where your dedication shines. Our competitive benefits package includes health insurance, paid time off, and hotel discounts. If you're passionate about hospitality and ready to launch your career in one of America's most dynamic cities, apply today!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests promptly and resolve issues with empathy
- Maintain accurate guest records using our state-of-the-art PMS
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer responsibilities
- Promote hotel amenities and local Philadelphia attractions
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to work flexible shifts including weekends and holidays
- Detail-oriented with excellent organizational abilities
- Positive attitude and problem-solving mindset
- Philadelphia residency preferred (not required)