Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our luxury downtown Columbus location. This role offers growth opportunities in hospitality management with competitive benefits including health insurance, paid time off, and employee discounts. If you thrive in dynamic environments and possess a passion for creating memorable guest interactions, apply today to start your career journey with us.
Responsibilities
- Deliver outstanding guest check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and occupancy reports with precision
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance revenue
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management software (e.g., Opera, PropertyWare)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays