Job Description
Join the vibrant hospitality scene in Memphis as an Entry-Level Front Desk Agent at Grand River Hotel Group. We're seeking passionate individuals to deliver exceptional guest experiences in our downtown landmark. This role offers hands-on training in hotel operations, guest relations, and revenue management – perfect for launching your hospitality career. Our competitive benefits package includes complimentary hotel stays, employee discounts, and advancement opportunities within our growing portfolio.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and rate inquiries
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean and organized lobby environment
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Professional appearance and demeanor
- Must pass background check
- Tennessee hospitality certification a plus