Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of San Jose! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of California's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with exceptional service recovery skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to enhance guest stays
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 6+ months customer service or front desk experience
- Proficiency in hotel property management systems
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of San Jose area attractions
- Valid California driver's license (for guest transportation duties)