Job Description
Join our award-winning team at Grand Hotels & Resorts in Jacksonville, FL! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our luxury riverfront property. As the first point of contact, you'll embody our commitment to hospitality excellence while building a rewarding career in the tourism industry. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our global hospitality network. No prior experience required – we provide full training!
Responsibilities
- Check-in/out guests efficiently with attention to detail and personalized service
- Manage reservations, room assignments, and billing inquiries
- Respond promptly to guest requests via phone, email, and in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize PMS software (e.g., Opera) to manage daily workflows
- Resolve guest concerns with professionalism and discretion
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and team-oriented approach
- Must pass background check and drug screening