Job Description
Join our award-winning team at Sunrise Hospitality Group as a Front Desk Agent and launch your career in the dynamic hospitality industry! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our flagship El Paso location. This is your opportunity to develop professional skills in guest relations, reservation systems, and hotel operations while working in a supportive environment with growth potential. We offer competitive benefits, comprehensive training, and a workplace culture that values teamwork and excellence.
Responsibilities
- Provide warm, professional check-in/check-out services to all guests
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with exceptional problem-solving skills
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as primary information source for local attractions and services
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or hospitality experience
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Bilingual (English/Spanish) highly preferred
- Positive attitude and professional appearance