Job Description
Join our award-winning luxury hotel in the heart of New Orleans! We're seeking passionate Front Desk Agents to create unforgettable experiences for our international guests. Enjoy competitive benefits, career growth opportunities, and work in one of America's most vibrant cities. Apply today to become part of our renowned hospitality team!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems and optimize room allocation
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Train new staff on hotel procedures and systems
- Implement upselling strategies for premium services
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera/PMS hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Louisiana hospitality certification preferred
- Foreign language proficiency (Spanish/French) highly valued
- Flexible availability including nights, weekends, and holidays