Job Description
Join our award-winning hospitality team at Grand Hotel Detroit! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. Perfect for career starters in the luxury hospitality industry, this role offers comprehensive training, growth opportunities, and a dynamic work environment. Enjoy competitive pay, employee discounts, and a supportive team culture dedicated to excellence.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as a local resource for guests about Detroit attractions
- Uphold brand standards through professional appearance and service
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and POS system experience preferred
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to guest satisfaction
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience a plus