Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant urban oasis. Enjoy competitive benefits, career growth opportunities, and work in Chicago's premier business district. Perfect for hospitality enthusiasts who thrive in fast-paced environments!
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations and optimize room assignments for maximum occupancy
- Resolve guest inquiries with prompt, solutions-oriented communication
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera/PMS hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Valid Illinois driver's license (preferred)
- Basic knowledge of Chicago tourism and attractions
- High school diploma or equivalent required