Job Description
Join Cleveland's premier hospitality destination as a Front Desk Agent at the Grandview Hotel! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with warmth and efficiency. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant urban setting.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Process payments, handle cash transactions, and maintain accurate records
- Respond promptly to guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Handle emergency situations following established protocols
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation
- Valid Ohio driver's license (if required for local errands)