Job Description
Launch Your Hospitality Career in San Antonio! No experience? No problem! Grand Plaza Hotel is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. Join our award-winning team where training and growth opportunities are always available.
As the first point of contact for our guests, you'll create memorable stays while mastering hotel operations. We value personality over experience and provide comprehensive onboarding to ensure your success. Enjoy competitive pay, benefits, and a vibrant downtown San Antonio location.
Responsibilities
- Handle guest check-in/check-out with efficiency and warmth
- Manage reservations and room assignments using hotel software
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service
- Assist with valet and concierge duties as needed
Qualifications
- No prior experience required - we train from scratch!
- High school diploma or equivalent (preferred)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible availability including nights/weekends
- Positive attitude and customer-first mindset
- Valid Texas driver's license (for valet operations)