Job Description
Join the vibrant heart of New Orleans hospitality as our Night Shift Front Desk Agent at the prestigious Grand Orleans Hotel. This premium role offers an unparalleled opportunity to shine in a 24/7 luxury environment while experiencing the city's legendary nightlife. You'll be the first point of contact for our discerning guests during evening hours, ensuring seamless check-ins, personalized service, and memorable experiences that reflect the soul of NOLA. Competitive compensation includes premium night shift differential, comprehensive benefits, and career growth within our award-winning hotel group.
Responsibilities
- Deliver exceptional guest service during evening and overnight hours, including check-ins, check-outs, and room assignments
- Handle guest inquiries, resolve complaints with professionalism, and coordinate with housekeeping/security teams
- Manage reservation systems, process payments, and maintain accurate guest records
- Execute safety protocols and emergency procedures during overnight shifts
- Upsell hotel amenities, dining packages, and local experiences to enhance guest satisfaction
- Collaborate with night audit team to ensure financial accuracy and operational efficiency
- Maintain a secure and welcoming lobby environment throughout shift
Qualifications
- Minimum 1 year front desk or customer service experience in luxury hospitality
- Proficiency with property management systems (Opera, Delphi) and reservation software
- Exceptional communication skills with fluency in English; multilingual abilities preferred
- Strong problem-solving abilities and composure under pressure
- Valid Louisiana hospitality certification or willingness to obtain
- Availability to work flexible schedules including weekends, holidays, and overnight shifts
- Knowledge of New Orleans attractions, events, and transportation systems
- Attention to detail with strong organizational and time-management skills