Job Description
Join our award-winning team at Grand Mirage Resort, where luxury meets excitement in the heart of Las Vegas! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our iconic Strip property. As the first point of contact, you'll embody our commitment to hospitality excellence while working in a dynamic environment surrounded by world-class amenities. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments while maximizing occupancy
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell resort amenities and special events to enhance guest experience
- Maintain a pristine front desk environment with organized workspaces
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Nevada gaming work permit (if applicable)
- Basic knowledge of Las Vegas attractions and events
- Flexible schedule availability including nights/weekends/holidays
- Professional appearance and positive demeanor