Job Description
Welcome to Ocean Blue Resorts, where luxury meets the vibrant energy of South Florida. We are currently seeking a dynamic and polished Front Desk Agent to become the face of our renowned hotel. If you have a passion for hospitality and thrive in a fast-paced, high-end environment, we want to meet you.
As a member of our team, you will play a pivotal role in ensuring our guests have a seamless and memorable stay. We offer a competitive benefits package, ongoing training, and a supportive culture that values your contribution.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Comprehensive health, dental, and vision insurance
- Employee discount on hotel stays and dining
- Opportunities for career advancement within the group
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival with a warm, professional demeanor, ensuring a smooth check-in and check-out process.
- Reservations: Manage room reservations, handle inquiries, and maximize room availability using our Property Management System (PMS).
- Communication: Answer incoming calls, respond to emails promptly, and provide accurate information regarding hotel amenities, local attractions, and policies.
- Problem Solving: Address guest concerns or complaints efficiently and professionally, escalating issues to management when necessary to ensure guest satisfaction.
- Administrative Tasks: Maintain accurate guest records, process payments, and prepare daily reports for the front office team.
- Front of House: Ensure the reception area is tidy, organized, and welcoming at all times.
Qualifications
- Experience: Minimum of 1 year of experience in a hotel front desk or luxury hospitality role preferred.
- Education: High school diploma or equivalent required; hospitality certification is a plus.
- Skills: Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Little Hotelier, StayNTouch).
- Language: Bilingual (English/Spanish) is highly desirable for our Miami location.
- Personality: Exceptional interpersonal skills with a friendly and approachable attitude.
- Availability: Flexibility to work varying shifts, including weekends, nights, and holidays.