Job Description
Join Miami's premier luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service, manage operations seamlessly, and create memorable stays for international travelers. This full-time position offers competitive compensation, career growth, and the vibrant energy of Miami's hospitality scene. If you thrive in dynamic environments and excel at multitasking, apply today to join our award-winning team!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing processes
- Respond to guest inquiries with personalized solutions
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash/credit transactions
- Operate switchboard and manage communications
- Assist during emergency situations and security protocols
Qualifications
- 1+ years front desk or hospitality experience
- Proficiency in Opera or similar PMS software
- Flexible availability including nights/weekends/holidays
- Exceptional communication and conflict resolution skills
- Strong attention to detail and organizational abilities
- Basic accounting knowledge preferred
- Ability to work standing for extended periods