Job Description
Join our prestigious downtown Boston hotel as a Night Front Desk Agent and become the heart of our overnight operations. We're seeking a dynamic professional to deliver exceptional guest experiences during evening hours while ensuring seamless transitions between day and night shifts. This role offers unparalleled growth opportunities in hospitality with competitive compensation and a supportive team environment.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight hours
- Handle guest inquiries and resolve issues promptly using strong problem-solving skills
- Monitor security systems and respond to emergency situations per protocol
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Process payments and manage financial transactions accurately
- Maintain detailed logs of guest requests and operational activities
- Serve as primary point of contact for overnight guest needs
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Ability to work independently and make sound decisions
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Boston area attractions and transportation
- Valid Massachusetts driver's license preferred