Job Description
Welcome to The Grand Denver Hotel, where luxury meets genuine hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team. In this role, you will serve as the first point of contact for our guests, setting the tone for an unforgettable stay in the heart of Denver.
We are looking for individuals who possess a warm demeanor, exceptional problem-solving skills, and a passion for creating memorable guest experiences. If you thrive in a fast-paced environment and want to advance your career in a premium hospitality setting, we encourage you to apply.
Responsibilities
- Manage guest check-in and check-out procedures efficiently using our Property Management System (PMS).
- Greet guests warmly upon arrival and assist with luggage and transportation arrangements.
- Answer incoming calls and emails with a professional, welcoming tone and redirect inquiries appropriately.
- Handle guest complaints or special requests immediately to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk, lobby area, and reception area.
- Process payments and handle cash transactions with accuracy and attention to detail.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready promptly.
Qualifications
- High school diploma or equivalent is required; hospitality certification is a plus.
- Previous experience in front desk operations or hospitality is preferred.
- Strong interpersonal and communication skills with a focus on customer service excellence.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Proficiency in Microsoft Office Suite and property management software.