Job Description
Join New York's premier hospitality destination as a Front Desk Agent at Grand Plaza Hotel. We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Manhattan. This full-time role offers competitive compensation, career growth, and the opportunity to work in a dynamic luxury environment. If you thrive in fast-paced settings and possess a passion for service, apply today to become part of our award-winning team.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance departments for room readiness
- Upsell hotel amenities, dining options, and local attractions
- Maintain detailed records of guest preferences and feedback
- Ensure front desk area remains organized and visually appealing
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 2 years front desk or hospitality customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and organizational abilities
- Valid New York State Food Handler's Certificate preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of NYC attractions and transportation