Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Harborview Hotel in Baltimore! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury waterfront property. If you thrive in fast-paced environments and possess a passion for hospitality excellence, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in Baltimore's vibrant tourism sector.
Responsibilities
- Provide exceptional check-in/check-out services with warm, personalized interactions
- Manage reservations, room assignments, and guest requests using Opera PMS
- Handle cash transactions and reconcile daily financial reports
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Resolve guest complaints promptly with professionalism and empathy
- Maintain accurate guest profiles and loyalty program data
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera PMS, Microsoft Office Suite, and reservation systems
- Exceptional communication skills with multilingual abilities preferred
- Strong problem-solving and conflict resolution aptitude
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Maryland driver's license with clean record (required for valet duties)
- TSSOB certification or equivalent hospitality training preferred