Job Description
Join our award-winning luxury resort in the heart of Orlando and become the face of exceptional hospitality! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences while managing all front office operations. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Florida's most vibrant tourism destinations.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for resort guests
- Manage reservations, room assignments, and billing processes with precision
- Resolve guest inquiries and complaints promptly with exceptional service
- Coordinate with housekeeping, maintenance, and concierge teams
- Maintain accurate records using property management systems
- Upsell resort amenities and local attractions to enhance guest stays
- Handle cash transactions and payment processing securely
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Orlando attractions and tourism services