Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences while managing seamless check-in/check-out processes. With stunning views of the National Mall and proximity to iconic landmarks, this role combines hospitality excellence with career growth opportunities. Enjoy competitive benefits, professional development programs, and a vibrant team culture in one of the world's most dynamic cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid DC work authorization required
- Professional appearance and polished demeanor
- Knowledge of local attractions and transportation
- Flexibility to work evenings, weekends, and holidays