Job Description
Join our award-winning team at the Jacksonville Grand Hotel, where luxury meets Southern hospitality. We're seeking a dynamic Hospitality Manager to elevate our guest experience and drive operational excellence. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth in one of Florida's most vibrant cities.
Why Join Us?
- Immediate start date
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Professional development opportunities
Responsibilities
- Oversee daily hotel operations ensuring exceptional service standards
- Manage staff scheduling, training, and performance evaluations
- Resolve guest complaints and implement service recovery protocols
- Monitor budget adherence and optimize operational costs
- Coordinate with departments (housekeeping, maintenance, F&B) for seamless operations
- Develop and implement marketing strategies to increase occupancy
- Ensure compliance with health, safety, and brand standards
Qualifications
- 5+ years in hospitality management with luxury hotel experience
- Proven track record in team leadership and staff development
- Strong knowledge of PMS systems (Opera, Fidelio)
- Exceptional problem-solving and conflict resolution skills
- Bachelor's degree in Hospitality Management or related field
- Valid Florida hospitality certification
- Ability to work flexible shifts including nights/weekends
- Proficient in Microsoft Office Suite